Shipping policy
At DrawBot, we want your order to reach you quickly, safely, and hassle-free.
Order Processing
Orders are typically processed within 1–3 business days after your purchase is confirmed.
Once your order has been shipped, you’ll receive a confirmation email with tracking information so you can follow your DrawBot on its way to you.
Shipping Times
Estimated delivery times may vary depending on your location:
- United States: 5–10 business days
- Canada: 7–12 business days
- United Kingdom: 5–10 business days
- Europe: 7–12 business days
- Australia & New Zealand: 7–15 business days
- International: 7–20 business days
Please note that these are estimated delivery times and occasional delays may occur due to customs, holidays, weather, or carrier disruptions.
Free Worldwide Shipping
We’re happy to offer FREE worldwide shipping on DrawBot orders.
Tracking Your Order
Once your order ships, you’ll receive a tracking number by email. Please allow up to 48 hours for the tracking information to update.
Incorrect Shipping Information
Please double-check your shipping address before completing your order.
If you notice an error, contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.
Lost or Delayed Packages
If your tracking information hasn’t updated for several days or your package appears to be significantly delayed, please contact our customer support team and we’ll help investigate the shipment.
Customs & Import Fees
International orders may be subject to customs duties, taxes, or import fees depending on the destination country. These charges, when applicable, are the responsibility of the customer.
Need Help?
If you have any questions about your DrawBot order or delivery, please contact our customer support team.
Thank you for choosing DrawBot — we can’t wait for the creativity to begin! 🤖✏️